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Legal terms that protect your account and deposits

When you open an account with situs parlay, you're entering into a clear agreement about how we handle your money, data and access.

Account ownership is yoursData handling is transparentDeposits protected by policy
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situs parlay Legal terms that protect your account and deposits
LEGAL CONTACT PATHS

How to reach us about account or policy questions

Our support team is trained to answer questions about your account terms, data rights and withdrawal policies.

Live Chat Open the chat widget on your account page or lobby.
Email Send account or legal questions to [email protected].
Phone Call our legal support line during business hours.
HOW WE HANDLE YOUR DATA

Account security, data retention and your rights

Trust in situs parlay rests on how we store your information, protect your wallet and handle requests to see or delete your data.

Password & Login

Two-factor authentication protects your account. Your password is hashed and never stored as plain text.

Data Encryption

All deposits via DANA, OVO, GoPay and QRIS travel through encrypted channels.

Retention Policy

Transaction records are kept seven years for compliance. Your personal details stay on file while your account is active.

Cookie Management

We use cookies to detect fraud patterns and improve your login speed.

Dispute Resolution

Account disagreements are first reviewed by our support team. Unresolved disputes follow the mediation process outlined in your account terms…

Data Access Requests

Request a copy of your account data by contacting support.

Your legal questions answered

Here are the legal questions we hear most from players in Indonesia. Each answer is specific to situs parlay, our payment partners and our account terms.

Your account remains yours indefinitely. We do not close or delete accounts due to inactivity. If you haven't visited for over a year, we may flag your account for verification when you return, but no funds are removed. Your balance and transaction history stay intact.

You can update your email and phone number directly in your account settings. Your name and identity document cannot be changed after verification because they're tied to your withdrawal eligibility. To correct them, contact support and we'll guide you through the reverification process.

Your account is personal and non-transferable. If you pass away, your next of kin can contact us with a death certificate and legal documentation. We'll work with them to process any outstanding balance according to local inheritance law and your account terms.

We retain all transaction records for seven years. Deposit and withdrawal details appear in your account history indefinitely while your account is active. After you close your account, historical records are archived and available on request for two years.

Yes, you can request full data deletion after closing your account. We retain records required by Indonesian banking law for seven years, but we can anonymise your name and contact details. Submit a deletion request through support; we'll process it within ten business days.

Your deposits are protected by the payment partner's terms (DANA, OVO, GoPay or QRIS) and our account agreement. If a deposit fails to arrive, we investigate within 24 hours and issue a refund or credit within two business days. Funds in your situs parlay wallet are yours until you play or withdraw.

Contact our support team immediately via live chat or phone. We can freeze your account, reset your password and review login history to identify unauthorised access. Do this within 24 hours of noticing suspicious activity to maximise protection of your balance.

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